Career

Dynamics CRM Functional Consultant/BA (remote)

Experience

8+ years

Tech skills

Experience in CRM functional design covering functionalities like Customer management, Contact Management, Activities, Opportunities, etc.

English level

Advanced

Soft skills

Strong communication skills and be comfortable in leasing with stakeholders independently

Skills required

  • 8+ years of CRM experience & should have been as a Business analyst for at least 2 CRM implementations;
  • Business discussions/workshops, and experience with CRM functional design covering functionalities like Customer management, Contact Management, Activities, Opportunities, etc;
  • Experience in providing high level solution to Business & driven the solution workshops;
  • Knowledge of co-ordination between among different teams like Development, QA, etc;
  • Experience in Training to Business Users on functionality being rolled out;
  • Experience in the SFA & Field sales execution implementation of CRM;
  • Deep understanding of multiple industry domains;
  • Strong communication skills and be comfortable in leasing with stakeholders independently
  • Good written and spoken communications in English.

 

Responsibilities include

  • Interaction with the key stakeholders from the client, operations and other teams for requirements gathering & new projects;
  • Understand stakeholder requirements and translate into technical deliverables across a wide array of products and technologies;
  • Create, present and defend complex positions and strategies for business decisions processes and plans;
  • Engaging with customer and stakeholders on solution design/workshops, estimations and product demonstrations;
  • Cooperation with global clients and successfully managed stakeholder expectations.

 

We offer

  • Direct communication with a client who is ready and willing to listen to your ideas;
  • An opportunity to gain knowledge and be part of a Northern European product team;
  • Deliver without being controlled; 
  • To work in a friendly atmosphere with flat hierarchy;
  • Beer brewing with the CEO, movie nights and Friday breakfasts;
  • No overtimes, work-life balance; 
  • Flexible working hours. Work from home or office during the pandemic period;
  • Competitive salary;
  • Offices with no open space in a convenient location;
  • English communication classes with native speakers;
  • Health care, paid sick leaves, life and medical insurance, vaccination.

About the client

Our partner is a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, they are serving clients across six continents. The company became part of leading EMEA’s Information Technology, Consulting and Business Process Services company.

 

Location

Helsinki, Finland

Company size

190 000

Tech team

Client specific teams from 5 to 25 people.

Apply now

Our benefits
are unmatched

Truly unique

We value you as an individual, offering flexible working hours, outstanding health benefits, and a creative, democratic work environment where your voice is really heard.

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Flexible work schedule

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Office system

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Health insurance

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Life insurance

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Education

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English lessons

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Small teams

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Client communication

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Work-life balance

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Win-win approach

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Sport and leisure

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Library

Interview timing

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1st stage

interview with the recruiter (around 40 minutes)

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2nd stage

interview with a client (around 1 hour)

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    Come work with us!

    Working at Livatek, you will be able to implement your ideas, put your hard skills
    into practice and upgrade soft skills in direct communication with clients.