Career

L3 Technical Support Engineer (remote)

Experience

3+ years

Tech skills

Knowledge of Windows, Linux OS and general IT infrastructure components, enterprise computer networks, DNS, AD, LDAP, SSO, VPN

English level

Upper-Intermediate

Soft skills

Capability to work with multiple assignments in a cross-functional team, having an end user-oriented view

Skills required

  • Experience with Windows, Networking, Linux OS and general IT infrastructure components;
  • Experience with enterprise computer networks, DNS, AD, LDAP, SSO, VPN;
  • Experience with Citrix, VDI and other technologies is an advantage, but not a requirement;
  • Strong ownership, fast learner, logical thinking, and problem-solving attitude;
  • Being a team player is a must, but you should also be comfortable with working independently;
  • Takes pride in providing a high level of service and delivering a consistent performance;
  • Capability to work with multiple assignments in a cross-functional team, having an end user-oriented view;
  • Good verbal and written English communication skills.

Responsibilities include

  • Solve advanced support requests and incidents from our partners;
  • Address Support requests escalated from your colleagues and providing customer feedback and resolutions;
  • Reproducing customer issues identified in the field;
  • Escalating issues that cannot be resolved by support team to relevant QA or development;
  • Act as queue manager for second level requests and engage on tickets based on urgency;
  • Contribute to reduce the number of Idle tickets and long runners based on our KPI’s;
  • Assist our presales team with installations in the Proof-of-Concept stage when troubleshooting is required;
  • Bridge complex incidents, bugs and feature requests to our Development and Product teams;
  • Specify new requirements to the Development team based on partner/customer input;
  • Update documentation and user knowledge base, and in general contribute to enhancing the customer experience.

We offer

  • Direct communication with a client who is ready and willing to listen to your ideas;
  • An opportunity to gain knowledge and be part of a Northern European product team;
  • Deliver without being controlled;
  • To work in a friendly atmosphere with flat hierarchy;
  • Beer brewing with the CEO, movie nights and Friday breakfasts;
  • No overtimes, work-life balance;
  • Flexible working hours. Work from home or office during the pandemic period;
  • Competitive salary;
  • Offices with no open space in a convenient location;
  • English communication classes with native speakers;
  • Health care, paid sick leaves, life and medical insurance, vaccination.

About the client

EveryonePrint is a world leader in secure and scalable cloud printing solutions. Its Hybrid Cloud Platform provides the option to host the print solution in either the customer’s data centre or within a data centre managed by EveryonePrint. This focus on security, cloud and infrastructure optimization has made the company the leading provider in the market.

Location

Copenhagen, Denmark

Company size

50

Tech team

6 Developers, Technical Support Engineer (L2, L3), 5 QA Engineers, Part time C++ Engineer, Product Manager.

Technologies stacks

Scala: Scala; Akka, Jooq, Gradle; Java and/or JVM technologies.

Apply now

Our benefits
are unmatched

Truly unique

We value you as an individual, offering flexible working hours, outstanding health benefits, and a creative, democratic work environment where your voice is really heard.

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Flexible work schedule

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Office system

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Health insurance

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Life insurance

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Education

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English lessons

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Small teams

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Client communication

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Work-life balance

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Win-win approach

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Sport and leisure

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Library

Interview timing

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1st stage

interview with the recruiter

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2nd stage

technical interview with your future teammate

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3rd stage

get to know call with a client

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    Come work with us!

    Working at Livatek, you will be able to implement your ideas, put your hard skills
    into practice and upgrade soft skills in direct communication with clients.