Career

Technical Support Engineer (remote)

Experience

2 years

Tech skills

Knowledge of Windows, Linux OS and general IT infrastructure components, RESTful API, basic understanding of SSL, certificates and chains;

English level

Upper-Intermediate

Soft skills

Able to work independently to prioritize and deliver on key priorities

Skills required

  • Experience with Windows, Linux OS and general IT infrastructure components;
  • understanding client/server architecture;
  • RESTful API;
  • basic understanding of SSL, certificates and chains;
  • experience with authentication providers: LDAP, Azure AD, Okta, G-Suite;
  • understanding the concept of the Single Sign-On and MFA;
  • experience in Linux troubleshooting, e.g.: check remote endpoing connectivity, DNS probes, testing esponses using CURL, checking logs etc.;
  • Good written and spoken communications in English;
  • Able to work independently to prioritize and deliver on key priorities.

Will be a plus

  • experience with the load balancers, HA and server cluster;
  • experience with AWS Logs Insights;
  • experience in ticketing systems, esp. Zendesk.

 

Responsibilities include

  • Solve second level support requests and incidents from our partners;
  • Act as queue manager for second level requests and engage on tickets based on urgency;
  • Contribute to reduce the number of Idle tickets and long runners based on our KPI’s;
  • Assist our presales team in Proof of Concepts when troubleshooting is required;
  • Bridge complex incidents, bugs and feature request to our development and product teams;
  • Specify new requirements to the development team based on partner/customer input;
  • Update documentation and user KB’s and in general contribute to enhancing the customer experience.

 

We offer

  • Direct communication with a client who is ready and willing to listen to your ideas;
  • An opportunity to gain knowledge and be part of a Northern European product team;
  • Deliver without being controlled; 
  • To work in a friendly atmosphere with flat hierarchy;
  • Beer brewing with the CEO, movie nights and Friday breakfasts;
  • No overtimes, work-life balance; 
  • Flexible working hours. Work from home or office during the pandemic period;
  • Competitive salary;
  • Offices with no open space in a convenient location;
  • English communication classes with native speakers;
  • Health care, paid sick leaves, life and medical insurance, vaccination.

About the client

EveryonePrint is a world leader in secure and scalable cloud printing solutions. Its Hybrid Cloud Platform provides the option to host the print solution in either the customer’s data centre or within a data centre managed by EveryonePrint. This focus on security, cloud and infrastructure optimization has made the company the leading provider in the market.

To further strengthen their support team, our client is looking for a technical support engineer. The position is key for an organization and their ability to support their partner channel. You will work with their support desk, ensuring a high-level support of their partners as well as having an impact in their presales engagement, when needed. You will be working in a multi-cultural team with a large variety of support tasks of technical nature — among these you will work and increase your skills with traditional IT operation, Cloud technology, network, certificates, services, printers, print management software, log files etc.

Location

Copenhagen, Denmark

Company size

50

Tech team

6 Developers, Technical Support Engineer (L2, L3), 5 QA Engineers, Part time C++ Engineer, Product Manager.

Apply now

Our benefits
are unmatched

Truly unique

We value you as an individual, offering flexible working hours, outstanding health benefits, and a creative, democratic work environment where your voice is really heard.

icon

Flexible work schedule

icon

Office system

icon

Health insurance

icon

Life insurance

icon

Education

icon

English lessons

icon

Small teams

icon

Client communication

icon

Work-life balance

icon

Win-win approach

icon

Sport and leisure

icon

Library

Interview timing 

icon 1

1st stage

interview with a recruiter

icon 2

2nd stage

interview with a team member

Job offers subscription

Sign up for our job offers newsletter and be the first to respond!



    By clicking Subscribe for Job offers, you agree to our Terms and that you have read our Data Use Policy, including our Cookie Use.

    photo

    Hello, it’s great to see you here!

    15:41

    photo

    I’m Nikita, Senior IT Recruiter at Livatek. How can I help? ⤵️

    15:41

    * By clicking or typing you accept our Terms Of Use

    Come work with us!

    Working at Livatek, you will be able to implement your ideas, put your hard skills
    into practice and upgrade soft skills in direct communication with clients.